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Green With Envy Hydro's SHIPPING POLICY
SAFE AND DISCRETE SHIPPING
We believe that our customers privacy is of the utmost importance.
We box all orders in discrete packaging. We use extra care when packaging, paying extra attention to all corners
and seals to help prevent any chance of spilling.
SIGNATURE REQUIRED ON MOST ORDERS
Most of our shipments contain valuable equipment or growing supplies. If you will
not be at the shipping address to accept delivery of your product, consider shipping
the item to an address where someone you trust will be available to sign for your
package. Once your order has prepared for shipment or has shipped, we are unable to
change the shipping address. Title and risk of loss to all products will pass to you
on delivery. Please note; if you are willing to assume the risks of delivering
your order without a signature, you may authorize us to arrange for a delivery that
does not require anyone to be at the delivery address. Contact us for details certain terms and conditions may apply.
WHEN ORDERS ARE SHIPPED
MOST domestic (U.S.) orders are shipped within 1-4 business days of receipt. MOST
international orders are shipped within 5 business days of receipt.
We do our best to process orders same day if the order arrives in time.
However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be
advised that these options are promised from the time of shipping, not from the time
the order was submitted. Please know that it takes time to receive the order,
process the payment, pick your order from the warehouse, properly package and
label it for shipping.
We will do everything we can to ensure that you receive your order as soon as
possible. Most orders are processed and shipped the same day or the next
day, it may take longer if we are temporarily out of stock on certain items. If an
item in your order is out of stock, we will attempt to contact you as soon as possible.
We will inform you when the item will be available and give you the option of waiting
until the item becomes available to ship, removing the item from your order, or
having your order shipped separately.
UPS - UNITED PARCEL SERVICE
UPS pick-up and deliveries run Monday thru Friday, with the exception of holidays. If
you place an order on Friday afternoon, your order will not be processed until the
following Monday. If you choose 2nd Day Air service, your order will arrive 2
business days after the order has been fulfilled. We will send you a tracking number
once your order has been shipped.
USPS - THE U.S. POSTAL SERVICE
USPS pick-up and deliveries run Monday thru Saturday, with the exception of holidays. Due to post
9/11 security concerns, most USPS (USPS Priority Mail and Parcel Post) packages are
taking anywhere from 6 to 12 extra days for delivery in some areas due to the
increased security required at airports and Post Offices. If you elect to have your
order shipped via USPS, please allow for this extra time. Items shipped via USPS
Priority Mail cannot be tracked. If you need to be able to track your package,
please choose UPS as your shipping method.
OVERNIGHT / RUSHED SHIPPING
Overnight and Second-Day shipping refers to the time after your package leaves our
warehouse. UPS picks up and delivers packages Monday thru Friday only. This means
that if you place an order and select 2nd Day Air as the shipping method, it will
arrive 2 business days after the package has been picked up from our warehouse. An
example: if you place an order at 3:00 p.m. Pacific Standard time on a Wednesday, we
will process and pack your order immediately, but UPS will more than likely have already
picked up for the day, which means that your order will be picked up the following
day, in this case Thursday. Your package will take 2 business days to get to you,
from Thursday, all day Friday and the following Monday. If Monday is a holiday, you
would receive your package on Tuesday, almost a full week from the time you placed
DIFFERENT BILLING AND SHIPPING ADDRESS
Due to the heavy level of credit card fraud, and concern for our customers
protection, it is our policy to verify all orders with different shipping and
billing addresses prior to shipping.
If you submit an order with a different billing and shipping address, please be
advised that we must receive our authorization form from you prior to shipping.
Please include a copy of the front and back of your Credit Card, photo ID and signed form
You may fax it to us at 661-588-8269 or you may email it to us at
If you order more than one product, there is a good chance that you will
receive more than one box and these boxes may not always arrive on the same day. If this happens there is no need for concern the rest should arrive shortly.
If freight service is preferred, this must be discussed between Green with Envy Hydroponics and the customer,
customer must request this service to be switched from UPS to a freight
company, if no request is made, the order is automatically shipped via UPS.
Large products may require freight service. If this is the case with your order, we
will find the most economical means of getting it to you. Shipping costs may vary
according to size, weight, and distance. These items are not included in our free
Orders of $2000.00 or more are billed a flat-rate of $199 for shipping via freight
no items will be shipped out separately – the entire order will wait until it is
100% in stock – at the warehouse complete – at that point, it will be shipped out
all at once. If a customer requires faster shipping we can ship it out and charge
regular UPS rates.
once the pallet leaves our California warehouse, it will take between 5-10 days to
We do not charge handling fees.
Be aware of online retailers that advertise 'low costs' and then
hit you with hidden fees.
Please be mindful that shipping costs are automatically calculated based on
weight, distance, and the type of service you request. However, costs may vary
slightly from original calculation, depending on your order, as some items are
oversized and cost more to ship. In these rare cases, this may mean a second, additional
shipping charge added to your credit card. We adjust your shipping costs
accordingly when processing these types of orders.
INQUIRE ABOUT PACKAGE DEAL SHIPPING OPTIONS
We have been known to ship for free when the order is large enough or the items are
Our shipping policies and prices are subject to change without notice.
experiences with our site, please email us at email@example.com or call
us at 661-588-8269.
Damaged shipments should be called to our attention immediately and a new replacement will be
sent. Carriers will not accept damage claims made after the delivery is
completed, please check your packages carefully upon opening to be sure that no damage
We offer a 15 day return on all undamaged products when accompanied by a receipt and
in original packaging. Used items may not be returned. Returns require an RA number
which can be obtained by e-mailing us directly at firstname.lastname@example.org.
Request a return authorization, and include your order number. Please do
not phone-in return requests.
If a customer refuses receipt of a package that they ordered, or has not been
available for multiple delivery attempts and their package is returned to
greenwithenvyhydro.biz; the customer is then responsible for any shipping and
handling costs accrued by greenwithenvyhydro.biz for shipment of the item.
It is the sole discretion of greenwithenvyhydro.biz to determine if special order
items are returnable. Special (customized) ordered items are not covered by
greenwithenvyhydro.biz's standard returns policy. Returnable items will be subject
to a restocking fee of 15%, assuming that the items are in new condition unopened
All warranties are given by the product manufacturer, only. greenwithenvyhydro.biz
accepts no responsibility or liability, expressed or otherwise for any
manufacturer's warranty. We are happy to assist you in obtaining
replacements and or repair for a product under warranty.
Prices are sublect to change without notice. We try to keep the most current prices available. In regards to price discrepancies, all discrepancies are left to the discretion of the staff.